FAQ

How do I find out about new editions of the guide?

If you would like to be notified when the latest edition of the guide is published, sign up to our newsletter using the form on the Home page. Also follow @lakesandcumbriatoday on social media for further updates.

How do I advertise in the guide?

You can receive our media information pack by using the form on the About page. Alternatively, email sales@lakesandcumbriatoday.co.uk and a member of the team will contact you to discuss your requirements.

How can I be included in the guide?

If you would like to be included in the next edition please get in touch by using the contact form on our contact page and a member of the team will reply as soon as possible.

Can I buy a printed edition while in the Lakes?

You can pick up Lakes and Cumbria Today in more than 200 locations across the Lakes District and Cumbria – from newsagents, supermarkets and motorway services on the M6 and A1(M) to Tourist Information Centres, Cumbria’s main tourist attractions, shops, cafés and petrol stations.

When will my order arrive?

You will receive a notification when we have dispatched your item. Your item will be posted using Royal Mail Second Class as standard.

If your item hasn’t arrived 10 days after you placed your order, please email subscriptions@lakesandcumbriatoday.co.uk and a member of team will be happy to assist you.

How much does delivery cost?

UK delivery is £1.95 via Royal Mail Second Class. We do not currently offer delivery outside the UK from our website.

Do you deliver to my location?

We currently only deliver to UK addresses via our website. For delivery outside the UK, please email subscriptions@lakesandcumbriatoday.co.uk and we will be happy to arrange payment and dispatch for you.

I ordered multiple publications, will they be sent together?

Orders placed together will generally be shipped together. If this isn’t the case, please allow 10 working days for all your items to arrive. You can contact us at subscriptions@lakesandcumbriatoday.co.uk and a member of team will be happy to assist you.

What happens if I'm not in for the delivery?

Our publications are sent as large letters, so they will be posted through your letterbox.

What do I do if my publication arrives damaged?

If your item arrives damaged please email us at subscriptions@lakesandcumbriatoday.co.uk with some photographs of the item so we are able to follow this up with Royal Mail. We will also be able to arrange sending out a replacement for you.

Can I return the guide?

We have a 14-day return policy. If you're not completely satisfied with your publication please email us at subscriptions@lakesandcumbriatoday.co.uk to arrange returning the item and issuing your refund. 

We do not offer refunds on our digital editions.

What size is your guide?

The guide is 220 pages and the dimensions are 148mm (width), 295mm (height) and 9mm (depth).

What do I do if I have a different question?

if you have any other questions, please get in touch with us using our contact page and we will get back to you as soon as possible.

Explorers with this guide in their hands are sure to make the most of their visit to Lakeland – whether they’re returning for their annual family trip or making their first visit